Maximum reliability for your charging infrastructure

97 % uptime guaranteed per SLA
97 % uptime guaranteed

Maximum availability of your charging stations

Charging stations for electric vehicles are a key component for the future of mobility. However, breakdowns and technical faults mean that these charging stations are not available, which can be frustrating for both operators and users. With “Reliability as a Service” (RaaS), Service4Charger offers a solution that efficiently addresses these problems and ensures virtually uninterrupted availability.

What is Reliability as a Service?

“Reliability as a Service” is a comprehensive service package that enables companies, institutions and CPOs (charge point operators) to manage their charging infrastructures reliably and efficiently. Thanks to a framework agreement with defined service level agreements (SLAs), Service4Charger guarantees a rapid response to fault reports and ensures that the charging stations are quickly operational again, regardless of manufacturer and model.

Thanks to our decentralized structure and the flexible operational readiness of our Mobile Heroes – permanently employed, highly qualified electrical engineers – we can optimally manage capacities and thus successfully implement a complex construct such as RaaS.

Advantages

Discover the added value for your charging stations

In this section you will find a collection of media reports, articles and interviews about our company and our innovative projects. Find out how leading media report on our contributions to electromobility and sustainable energy solutions. Discover the response to our work and gain a comprehensive insight into the public perception of Service4Charger.

Maximum operating time

With a guaranteed uptime of 97%, we ensure that your charging stations are available almost continuously, which increases usage and customer satisfaction.

Fast response times

Thanks to our decentralized structure and flexible operational readiness, we respond immediately to fault reports and ensure that functionality is restored quickly.

Plannable costs

A fixed monthly fee gives you full cost transparency and allows you to plan your expenses better, without unexpected surprises.

Comprehensive services

RaaS includes regular maintenance, cleaning and comprehensive services to ensure that your charging stations are always in perfect condition.

Certified technicians

Our Mobile Heroes are highly qualified electrical technicians who are trained for all manufacturers and models and guarantee first-class service.

Enhanced brand reputation

Reliable charging infrastructure strengthens your customers' trust in your brand and contributes to a positive perception.

The value of Reliability as a Service

RaaS goes beyond simple maintenance. It is a solution that uses cloud-based resources to provide those responsible for operating and maintaining the charging infrastructure with deeper insights. This includes working with certified analysts to diagnose faults, tracking events from fault to repair and communicating risk assessments and business metrics to management.

By moving to a cloud-based platform, our customers benefit from cost savings, better accessibility, increased collaboration and enhanced productivity. Instead of investing time and resources in managing an IT infrastructure, maintenance professionals can focus on their core objectives: Maximizing reliability and uptime.

Predictable costs and first-class service

With RaaS, you benefit from predictable operating costs. Thanks to a fixed monthly fee, you know exactly what expenses you will incur. This transparency makes your budget planning easier and ensures that you do not experience any unpleasant surprises. Our service is all-inclusive, which means that we are always there for you when you need us – at no extra cost.

Reliable charging stations are not only a technical advantage, but also an important factor for your brand image. With a guaranteed uptime of 97%, we ensure that your customers can rely on your charging infrastructure. This strengthens trust in your brand and contributes to a positive perception.

Max Weiglin is your contact person for Reliability as a Service.

Reliability as a service

Experience the added value of high-availability charging stations

Are you interested in Reliability as a Service and would like to find out more about how we can optimize your charging infrastructure and ensure maximum uptime? Simply fill out the contact form below and our team will get back to you as soon as possible.

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